Billing Services Manager - Special Handling

JOB DESCRIPTION

Billing Services Manager - Special Handling

Key Objective:

Responsible for leading a team of onshore and offshore team members and overseeing our processes to ensure timely and efficient premium settlement of Multinational accounts and collection of U.S.

Agency Bill accounts with non-standard workflows.

Responsibilities:


* Manages the collection lifecycle of U.S.

Producer billed accounts to ensure receivables are collected within established timeframes, and all escalation procedures are followed by specialists.


* Manages the settlement process of Multinational accounts to ensure timely clearance of receivables/payables and resolution of discrepancies with overseas Network Partners and Chubb branches


* Establish productivity metrics for all team members and performance reporting.


* Identify opportunities for redesign and automation of processes to reduce manual work effort and increase capacity within the team.


* Develop and implement training and development plans for onshore staff to ensure understanding of all billing systems and workflow tools.


* Act as a liaison to top broker contacts, relationship managers, and Network Partner managers to identify any billing/settlement issues and work to improve our partnerships.


* Establish effective reporting packages for our business partners to ensure visibility into receivable balances and impacts to our collection metrics.


* Ensure that internal and external customer emails are responded to within established timeframes and that responses are accurate.


* Work with IT on business requirements for new products or systems and participate in testing to identify any impact on billing.


* Conduct weekly meetings with offshore managers to review productivity reports, identify and analyze trends, identify training needs, and provide training solutions.


* Conduct periodic meetings with offshore team to review trends in quality control analysis and help answer any questions.


* Provide leadership and direction to onshore and offshore teams.

Ensure staff understands, accepts, and supports their role in achieving North American Billing and Collections goals.


* Function as a liaison between our offshore team and Chubb business leaders.

Provide support, direction, and answer questions or concerns from our business leaders.


* Conduct meetings with Chubb business unit DFOs, brokers, and Chubb senior management to address receivables trending, escalate issues to resolution or enhance processes and procedures.


* Travel to India, if necessary.

Reporting Relationships:


* Reports directly to the VP-Producer Billing and Collection

QUALIFICATIONS



* Bachelor's

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a dive...