Microsoft 365 Administrator

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress.

The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.

This is your opportunity to help shape the future of sustainability with world-changing innovations and low-carbon technologies.

Become a valued part of the team that’s shaping the future of aluminum, revolutionizing the way the world lives, builds, moves and flies.

Be part of it and shape your world.

About the role:

Seeking a collaborative Microsoft 365 administrator to join our team and help manage, configure, and support our M365 environment.

In this role, you'll work closely with colleagues to ensure smooth operation and optimization of Microsoft Office 365, including but not limited to, Teams, OneDrive, SharePoint, and related security and compliance features.

We're looking for someone who thrives in a team setting, has hands-on experience in troubleshooting and enhancing M365 solutions to boost productivity and support our business goals.

If you're passionate about working together and contributing to a supportive and dynamic team, we'd love to hear from you!

Key responsibilities:


* Administer and maintain the Microsoft 365 environment, with a focus on Microsoft Teams, OneDrive, and Copilot M365.


* Monitor and manage Teams settings, policies, and security controls to ensure data privacy, compliance, and optimal performance.


* Provide technical support and troubleshooting assistance for Microsoft 365 issues, ensuring timely resolution and minimal disruption to users.


* Reviews internal ticketing system to ensure assigned tickets are being identified and issue effectively resolved in compliance with policies and service-level agreements.


* Collaborate with business units and IT teams to design and implement Microsoft 365 solutions that enhance collaboration, document management, and business processes.


* Coordinate with vendors and service providers to resolve technical issues, escalate problems, and implement updates and enhancements.


* Manage and maintain Microsoft Teams administration including applying governance guardrails while ensuring alignment with Alcoa’s best practices and organizational policies.


* Stay up to date with the latest M365 features, updates, and industry trends, and provide recommendations for continuous improvement.

What you can bring to this role:


* Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).


*  3-5 years of proven experience as a Microsoft 365 Administrator, or similar role, with specific expertise in Teams, OneDrive, and general M365 apps administration and management.


* Advanced understanding of modern technology and ability to have a technical conversation about an issue, request or recommendation


* Excellent troubleshooting and problem-solving skills, with the ability...