Front Desk Security Specialist

Description & Requirements

At Maximus, we're proud to be celebrating our 50th year in business, with strong financial performance - including $1.4B in revenue this quarter and 15% growth in our Federal services group.

We've also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024.

Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).
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This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.

Why Join Maximus?

Becoming part of Maximus means joining a team that offers:
• Comprehensive benefits, including medical/dental/vision, paid time off, and more
• Opportunities for career advancement and professional development
• A collaborative, respectful work environment with supportive leadership and mentorship

This position would be full-time and onsite in Boyers, PA and Active Secret clearance is strongly preferred.

If you do not already have one, you must be eligible and willing to go through the clearance process.

Essential Duties and Responsibilities:
- Answer incoming calls, verify callers, and route to the appropriate individual or department.

- Follow established disclosure guidelines and verify caller authorization when providing information.

- Process requests received via fax, email, and online portal.

- Use computerized system for tracking, information gathering, and/or troubleshooting as needed.

- Meet established performance metrics for call handling, quality, and customer satisfaction.

Job-Specific Essential Duties and Responsibilities:

- Operate telephones to receive incoming calls and direct to the appropriate individual or department accordingly.

- Types memorandums or correspondence and maintains electronics files, and answers routine inquiries by email.

- Perform paging over the intercom system and make announcements.

- Ensure visitors are properly signed in and badged, and escort visitors that do not have the proper security access level for the facility.

- Perform daily security protection functions in accordance with the NISPOM 32 CFR § 117.

- Reports to the Department head or Team Lead.

Minimum Requirements

- High School diploma or equivalent with 12 months of customer service experience.

- May have additional training or education in area of specialization.

Job-Specific Minimum Requirements:

- High school diploma or equivalent with 1 years experience.

- Active Secret clearance is strongly preferred.

If you do not already have one, you must be eligible and willing to go through the clearance process

- Computer proficiency and working knowledge of MS Office applications.

- Perform with confidentiality and attention to detail.

- Excellent written, oral, and interpersonal communication.

- Must be reliable, dependable, and adhere to established schedule/shifts.

-Physical Requirements: Position r...