Admin III Correspondence (Remote Near Jacksonville, FL.)

Description & Requirements

Maximus is looking for Admin III Correspondence Agents.

The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.

In the event of high call volume, you may be required to assist with answering inbound calls regarding FSA Loan Servicing.

- This is a Remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.

- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.

No time off is permitted during training.

- Pay and Benefits:- Competitive pay rate based on the county in which you live

- Additional bonuses available

- Paid training

- The opportunity to work from the comfort of your home

- Supportive environment with peers who share your passion for improving people's lives

- A career path that unfolds based on how you want to grow within the company

- This is a Limited Service position (Approximately 6 Months)

Hours of Operation:

- Mon: 8 am - 11 pm EST

- Tue - Fri: 8 am - 8 pm EST

- Sat: 10 am - 2 pm EST

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.

- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

- Work on assignments that are semi-routine in nature but recognize the need for occasional deviation from accepted practice.

- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.

- Perform repetitive clerical steps.

- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.

- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.

- Interpret paperwork and make sound judgments based on information received.

- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.

- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.

- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.

- Must support high call volume days by taking inbound borrower phone calls.

- Must complete and pass DRG call center customer service training.

- Must make outbound borrower calls as needed.

- Must be able to effectively read a prepared/ written script out loud.

- Apply data progr...