Data Records Representative

RESPONSIBILITY LEVEL:

Understand and abides by policies, procedures, and programs.

Typically works on projects and tasks that span 1 day - 3 months.

PRINCIPAL DUTIES:

1.

Record Management, Compliance and Data Integrity: Maintain strict confidentiality, update and maintain accurate client records, ensure data integrity, participate in compliance-related activities, and prepare for regulatory internal and external body audits including funding sources regarding accreditation.

2.

Supportive Services: Accurately track, distribute, and record supportive services such as vouchers and bus passes, process necessary supportive services for clients, and make necessary notations in CaseWorthy or required State or Federal Data Records Systems.

3.

Customer Service and Stakeholder Relationships: Provide exceptional customer service to clients and their families, follow up with clients to gather feedback and address concerns, conduct outreach to build relationships with referral sources, and maintain updated resource lists.

4.

Reception and Administrative Oversight: Receive new clients, answer questions, schedule and manage appointments, perform administrative tasks such as filing, scanning, data entry, managing the CaseWorthy System, and serve as final administrative approver for CaseWorthy and CARF accreditation.

5.

Client Communication: Manage client intake, screenings and assessments of potential clients, return calls and emails from inquiry contacts, provide clients with information about employment opportunities, engage in regular communication with clients, and manage meeting and appointment reminders.

6.

Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.

Follows through on learning, skill building, and practice necessary to adapt to change.

7.

Problem Solving: General supervision, with work regularly reviewed by manager or senior coworker.

Uses technical skills and knowledge to manage day-to-day tasks.

8.

Technical Skill: Practical, working knowledge of tasks, responsibilities, policies and procedures.

Able to learn and apply new concepts.

9.

Community Engagement: Serves as an ambassador for Goodwill in the wider community.

Participates in volunteer opportunities as schedule and interest permit.

10.

Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1.

Two years of college education or experience equivalency.

CORE CULTURAL COMPETENCIES:

1.

Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.

Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2.

Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.

Behave with sensitivity towards d...