Program Management Advisor, GSP Vendor Relations - Evernorth - Remote

POSITION SUMMARY

Are you ready to start your career in program management and contribute to the success of complex business operations? If so, read on to learn more!

The Program Management Advisor will support Global Service Partner (GSP) Governance and Enablement for the Contact Center.

This role requires Partner and Contact Center management, the ability to collaborate and lead cross-functional teams.

The Program Management Advisor will work under the guidance of senior team members to ensure alignment with organizational goals and objectives.

Candidates who reside within 50 miles of the following locations will require the flexibility to perform onsite 3 days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.

Primary Responsibilities


* GSP Enablement and Governance Services:Support GSP (Global Service Partner Outsourcing) enablement and governance services for the contact center.

Effective support ensures that GSP services are aligned with business strategy.


* GSP Opportunity Discovery:Assist in identifying opportunities and presenting business cases/resolutions to the business.

This responsibility supports the uncovering and capitalizing on new business opportunities.


* Vendor and Site Selection Support:Assist in global procurement, market analysis, and internal operational contracting strategy for vendor and site selection.

Support in these areas ensures optimal resource utilization.


* Trusted Advisory Support:Develop foundational business acumen and relationships, providing insights and guidance on GSP operations, contracts, and governance under the mentorship of senior team members.


* Issue Management Support:Assist in managing and resolving issues related to GSP operations.

Effective issue support ensures uninterrupted operations.


* SOW Partnership Support:Support projects to determine simplification and standardization of Statements of Work (SOW).

This drives value by streamlining processes.


* Change Notices/Amendments Support:Assist in reducing the need for updates and standardizing change notices in SOWs.

Support in this area enhances efficiency.


* Consulting Support:Provide foundational consulting on key items such as geographical landscape, partner footprint, work-from-home terms, etc.

Support in consulting drives value by optimizing contract terms.


* SLA Governance Support:Assist in overseeing Service Level Agreement (SLA) governance, ensuring compliance and performance standards are met.

Effective support ensures service quality.


* Technology Governance Support:Support the implementation and oversight of technology governance related to GSP operations.

Support in this area drives value by ensuring effective integration.


* Invoice Reconciliation Support:Assist in developing a consistent process for invoice reconciliation, including penalties and ownership.

Support in reconciliation ensures financial accuracy.


* Reporting & Analyt...