Sales & Service Representative - Wholesale Plumbing

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, then we'd like you to join our team as a Sales & Service Representative.

About the Role:

You will:



* Meet or exceed the sales targets established by your manager.


* Work with your Profit Center Manager to establish revenue and margin targets.


* Accurately process Sales Orders and Bids generated through telephone and in person sales transactions.


* Assist customers who pick up their order at our Profit Center.


* Find innovative ways to grow sales with existing customers and become their trusted advisor.


* Generate sales leads that develop into new customers.


* Identify opportunities for value-added services and articulate our solutions.


* Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.



* Support Sales activities and all Profit Center activities as part of our Profit Center team.



* Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.


* Successfully complete required safety and compliance training programs as assigned.



* Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:



* Minimum 1 year experience in customer service or sales; contractor sales preferred


* Knowledge of products sold in the Profit Center


* Be able to drive a vehicle over 10,000 lbs.

As a non-CDL driver, you must:



*
+ Be at least 21 years old
+ Possess a proper and valid driver's license
+ Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.
+ Be able to pass a Department of Transportation physical examination before beginning work and again at least every two years while employed and performing this job function.

Our ideal candidate will also:



* Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.


* Possess outstanding customer service, telephone/verbal communication, and generous listening skills.


* Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.


* Build influential relationships and trust with customers and vendors through open and interactive communication.



* Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and cl...

Hajoca Corporation Job 8244 by eQuest