Customer Success Manager Vice President

You thrive on crafting strategic go-to-market plans and leading product marketing initiatives that drive innovation and deliver exceptional value to customers.

Join our dynamic team and make a meaningful impact by executing high-quality marketing strategies that ensure our products and experiences resonate with customers and achieve success.

As a Customer Success Manager on the Talent Acquisition Product's Go-to-Market Team (GTM), you will play a crucial role in executing go-to-market strategies that transform our product value propositions into tangible success.

By cultivating and maintaining robust customer relationships, you will ensure our products align with needs and foster engagement and adoption.

Job responsibilities


* Develops and implements go-to-market strategies to drive product adoption, expansion and retention, ensuring a healthy and engaged customer base.


* Conducts regular and proactive meetings with Product Managers to share best practices, provides use cases to illustrate key product functionality, presents marketing recommendations, and gathers feedback on the impact the product and its features have on our customers.


* Creates and optimizes positioning frameworks and value propositions that resonate with target audiences


* Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities.


* Acts as a steward of the firm's brand guidelines, providing guidance that promotes consistency and integration across Product, Employee Experience, Human Resources, Workplace, Technology, and other firmwide focus areas.


* Guides adoption of employee-facing products and initiatives through 360-degree employee marketing campaigns; includes understanding employee needs and customer-centric product benefits.


* Strategically connects products with similar goals to create cohesive ecosystems, driving cross-product adoption and maximizing overall impact.


* Liaises and builds relationships with partners across Marketing, Brand, Communications, Corporate Functions, Change & Readiness, Controls, and other business partners as appropriate.


* Leads the development and execution of key go-to-market initiatives, including briefing, concept creation, development, and implementation of targeted marketing campaigns across multiple channels to drive product engagement and adoption.

Required qualifications, capabilities, and skills


* 7+ years of experience with product marketing or go-to-market strategy


* Ability to thrive in a fast-paced, matrixed environment with multiple assignments, stringent deadlines, and changing priorities.


* Strong problem-solving and planning skills; excellent time management and project management skills.


* Strong communications and integrated marketing skills.


* Strong relationship management skills, able to communicate effectively with peers and partners.


* Understanding of the product lifecycle manag...