Card Merchant Services Vendor Manager

Are you ready to make a significant impact in the world of Card Collections Litigation? As a Vice President, you'll have the opportunity to design, implement, and manage a dedicated Business Card strategy.

This role offers the chance to collaborate with peers, direct reports, internal partners, and external law firms to enhance performance, customer experience, and build a best-in-class control environment.

If you thrive in making data-driven decisions, managing through ambiguity, and influencing without authority, this is the perfect opportunity for you.

As a Vice President in Card Collections Litigation, you will play a crucial role in shaping the strategy and execution of our Business Card operations.

You will work closely with various teams to ensure a seamless customer experience and a robust control environment.

Your expertise will drive innovation and operational excellence, making a lasting impact on our firm and the wider community.

Job Responsibilities


* Collaborate regularly with Legal, Risk, and Operations partners in pre-charge-off and post-charge-off Collections, as well as Fraud.


* Ensure quality control and process improvement in the execution of Sworn Documents for litigation cases.


* Engage in periodic travel to strengthen partnerships and enhance operational effectiveness.


* Present performance results and updates to peers and senior leaders, demonstrating strong oversight of financial results and customer experience.


* Implement innovative solutions with Product and IT teams, leveraging AI to enhance processes.


* Exhibit strong operations management skills, prioritizing tasks effectively and navigating ambiguity with confidence.


* Lead and develop others with a genuine desire for operational excellence.

Required Qualifications, Capabilities, and Skills


* Proven experience in operations management, specifically in collections or collections litigation.


* Strong analytical skills to interpret complex data and drive decision-making.


* Excellent interpersonal and communication skills to influence and collaborate with diverse stakeholders.


* Ability to manage multiple priorities and adapt to changing business needs.


* Proactive and innovative mindset with a commitment to continuous learning and improvement.

Preferred Qualifications, Capabilities, and Skills


* Experience in cross-functional collaboration with Legal, Risk, and Operations teams.


* Background in quality control and process improvement.


* Familiarity with AI tools and technology implementation.


* Strong time management skills and ability to prioritize tasks effectively.


* Willingness to offer differing opinions and commit when required.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

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