Customer Order Management & Logistics Support Advanced Specialist

Customer Order Management & Logistics Support Advanced Specialist

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to support our Customer Service function in EMEA.

Order management is the process of order capturing, tracking, and fulfilling Customer orders.

The order management process begins when an order is placed and ends when the Customer receives their delivery. 

Customer Order Management & Logistics Advanced Specialist is responsible for monitoring sales orders within our SAP R/3 system and confirming accurate delivery details to the Customers.

COM&LS Advanced Specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues.

They interact frequently with Sales, Demand Management, European Supply Chain Services and Logistics, and the Customers supply teams to ensure business requirements are fulfilled, issues resolved, and potential problems are anticipated with corrective action taken.  They are the main point of contact for own Customers and multiple internal stakeholders within Italy & some other Nordics & Mediterranean countries.

They must have excellent organizational and communications skills especially in handling Customers' inquiries and concerns about the orders and resolving delivery discrepancies.  

Responsibilities: 


* Be accountable for execution of complete order process from sales order creation up to the delivery at our Customer.

That involves receiving the order in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, deciding on product allocation, scheduling delivery appointments.

Liaise and provide solutions during this end-to-end process to our Customer and stakeholders if any changes are required.



* Manage proactively Customer portfolio, update regularly internal documentation related to Customer’s data. 


* Participate as an active contributor in regular teleconferences/meetings with stakeholders.

Address Customer requirements shortcoming.

Pro-actively communicate challenges and search for the optimal solutions adjusted to the current situation.  


* Take the responsibility of the Customers’ logistics claims through Dispute Case Management tool, investigate the complaint, create credit/debit notes and returns, attach the required approvals, liaise with stakeholders when required.

Monitor and process all returns according to financial requirements and ensure compliance to all SOX controls. 


* Handle tight deadlines in a fast-paced environment and prioritize daily tasks according to the current business needs. 


* Support Supply Chain teams in reaching sustainability targets by ensuring customer minim...