Part Time "On-Call" Eligibility Assistant

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Part Time “On- Call” Eligibility Assistant (EA) will be called in to cover shifts when a full-time EA is out of the office.

Provides daily administrative support to the Program Director, Operations Manager, Mobility Assessment Evaluators and ADA Assessment staff.

Duties include general clerical, data entry, receptionist and administrative support.

This position sits in our Denver, CO Assessment office for Access-A-Ride (Denver Regional Transit District).

 The position is designated as “on-call”, which means 8-16 hours/month, but also helps cover hours if a full time employee is out.

Location: 3851 N Steele St Unit 1479 Denver, CO 80205

What you’ll do:


* Ensure all Applicant’s documents are complete, naming the documents accordingly and attach to the appropriate case


* Assist Applicants with completing incomplete documents


* Scan ADA applications, interview guides and other documents into the Applicant’s case in MTM Access


* Maintain program spreadsheets and reports


* Send required information to partner programs, such as paratransit provider, application mailer and photo ID creator


* Assist with conducting follow-up phone calls


* Enter all contact information is entered into appropriate software system


* Take applicant photo


* Maintain schedule for Interviews and Functional Assessments


* Maintain confidentiality and comply with HIPPA regulations


* Provide general office and administrative support:
+ Provide comprehensive reception coverage while maintaining a high level of professionalism, including greeting staff and visitors
+ Create mailings for appointment reminders and eligibility expiration notification
+ Create packets, letters & copies as needed
+ Enter all mailed information and dates into appropriate software system; Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes; process all outgoing & incoming mail and date stamp if needed
+ Anticipate needed supplies and order replacement supplies in a timely manner
+ Manage the filing system and document scanning system to ensure they are maintained and up-to-date electronically


* Review recertification files and other required files


* Conduct marking and tethering duties, as needed


* Report promptly any complaints or unusual circumstance...