Territory Manager - Services Operations

For this U.S.

based position, the expected compensation range is $136,000 - $204,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States.

Our salary ranges are determined by reviewing roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position.

The Company will accept applications on an ongoing basis until the position is filled.

Territory Manager, Services Operations Job Description

The Territory Manager, Service Operations (TMSO) is a fundamental contributor to the U.S.

Service Operations (USSO) service delivery concept.

The TMSO serves as the local face and voice of Schneider Electric (SE) to our customers and our Field Service Representatives (FSRs) and reports to the Regional Director, Service Operations.

The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery.

This requires a strong and independent local Service management presence.

The primary role of the TMSO is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.

Core responsibilities:

Safety


* Lead with Safety, ensuring compliance with Global Human Rights and Travel policies.


* Conduct FSR site safety audits and incident reviews to uphold safety standards.


* Conduct regular SIM meetings to hold the team accountable for safety goals and behaviors, implementing a progressive discipline policy as needed.

People Leadership


* Directly manage Field Service Representatives (FSRs) and oversee field operations to ensure effective service delivery within assigned geographic areas or customer segments.


* Maintain an active presence in the field, collaborating with FSRs, customers, vendors, and sales personnel to meet operational expectations.


* Develop and nurture business relationships with Schneider Electric customers through regular communication and site visits in the defined service territory.


* Coordinate FSR training and qual...