Client Service Quality Assurance Analyst

You are a production fast-paced environment enthusiast.

You have found the right team!

As a Client Service Quality Assurance Analyst within the Healthcare Payments Customer Service team at JPMorganChase, you will be responsible for reviewing, testing, and analyzing processes, data, and completed work for compliance to regulations and other written documentation.

These processes may include customer call handling, vender processing, production, or a wide variety of transaction and exception processes.

Job Responsibilities


* Maintain the quality program and resources


* Help to develop and implement quality strategies


* Provide operations quality support for audits and control testing


* Provide systemic quality monitoring and analysis of processes through on-site observations (Process Surveillance)


* Review quality data to identify trends and partner with business leaders to improve quality


* Compile data, trending results, and make recommendations to leadership


* Prepare and present quality assurance results and opportunities to leadership


* Identify gaps and recommend system, process, and or procedural improvements


* Support root cause and corrective action analysis, planning, and verification


* Proactively review procedures and processes for updates and enhancements

Required Qualifications, Capabilities, and Skills


* Extensive knowledge of quality management best practices, root cause / corrective action / preventative action, and defect elimination


* Excellent verbal and written communication skills


* Strong interpersonal skills and ability to collaborate with key stakeholders


* Ability to manage expectations and deliver results


* Excellent time management and organizational skills


* Detail-oriented with ability to work efficiently within given timelines


* Strong independent decision making and critical thinking


* Strong Excel, PowerPoint, and Word skills


* Excellent facilitation and presentation skills


* Ability to provide effective feedback on identified quality trends, process performance


* Ability to design, implement, and manage quality assurance programs

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achiev...