Director of Operations FRx

PURPOSE AND SCOPE:

This role is responsible for managing and coordinating all resources (including across department lines), monitoring performance, and serving as the subject matter expert for all payer DIR programming. 

   

PRINCIPAL DUTIES AND RESPONSIBILITIES:


* Manages the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing.


* Provides leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.


* Takes lead on program development efforts.


* Extremely technically proficient in DIR programs with substantial knowledge of industry practice and business principles.  Has a large range within a department or multiple departments.


* A strong tactical decision-maker; will take primarily responsibility for executing programs to manage DIR and reduce FRx exposure.  Handles unforeseen issues.


* Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.  Has significant project/process responsibility within the function.


* Interprets company-wide policies and procedures.  Involved in the development, modification and execution of company policies that affect immediate operations with potential company-wide effect.  Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.


* Engages business analyst to aid in development of processes and analytical resources.


* Reviews objectives to determine the success of DIR management operations.  Manages activities and operations across two or more departments.  Establishes operational objectives and assures adherence to schedules, work plans, and performance requirements.


* Generally manages program monitoring and day-to-day functions.  Develops schedules and performance standards.  Exercises supervision in terms of costs, methods, and staffing for direct and dotted line resources.


* Decisions have an extended impact on work processes and outcomes.  Erroneous decisions will result in critical delay(s) in schedules and/or unit operations, and may jeopardize overall business activities.


* Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.  Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers, providing routing updates on program status, accomplishments, and management.


* Interacts frequently with internal departments; particularly in problem resolution.  May be responsible for directly or collaboratively hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations.


* Provi...