Quality Assurance Associate-Hanover

About TEKsystems and TEKsystems Global Services 

We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com. 

Scope of Position:

Reporting to the QA MOS, the QA Associate is responsible for maintaining and improving data integrity while ensuring that Field Office employees receive the highest level of customer service.

The QA Associate is experienced in day-to-day process (payroll and billing) issues, operational policies and procedures, and the PeopleSoft system as it pertains to such processes.  Qualities include: building team and customer relationships, conflict and problem resolution, professionalism, strong customer service skills, and the ability to adapt to changes in the workplace.

Responsibilities

Essential Functions of the QA Associate:



* Maintain PeopleSoft data integrity and partner with field offices to ensure the accuracy of data.


* Support liaison for general field office questions and processes, including but not limited to Corporate and field policies, payroll, PeopleSoft issues, spread and commissions.


* Perform extensive contractor payroll audits prior to payroll post to ensure expected spread and payroll accuracy.


* Review and process all manual spread adjustments to ensure spread and commission adjustments are captured accurately.


* Build strong relationships and open lines of communication with Field Support team members


* Assist QA MOS with identifying training/education gaps within the field offices based on issues received.


* Provide feedback to the Regional Field Manager on the performance of specific offices and regions


* Support and educate field offices on new and existing technology introduced to the field.

Qualifications

Qualifications:



* Experience working with Field Support personnel on topics relating to contractor employment and payroll is preferred.


* Thorough knowledge of business/operational policies, day-to-day processes (payroll and billing),      and the PeopleSoft system.


* Ability to work effectively in a team-oriented environment that is open, honest, and competitive.


* Ability to handle multiple tasks and re-prioritize tasks as appropriate.


* Strong communication skills and work ethic.


* Strong ...