General Manager

General Manager _ Craftsman Inn & Suites Fayetteville, NY

Salary: $90,000 - $100,000/year (based on experience)
Benefits: Up to 40% bonus potential, PTO, insurance, voluntary benefits, 401K with match, cellphone stipend, travel perks within management company portfolio

The Craftsman Inn & Suites, an 89-room boutique hotel near Fayetteville's Historic District in upstate New York, seeks a dynamic General Manager to lead daily operations with a focus on creating exceptional guest experiences.

Working closely with the Wood Tap & Grille's Restaurant General Manager, you'll ensure memorable hotel experiences that exceed guest expectations.

You'll oversee all hotel operations, manage staff, drive occupancy and revenue, foster a positive culture, and maintain a strong partnership with the restaurant team.

Key Responsibilities:


* Lead all hotel operations to deliver outstanding guest experiences and operational excellence.


* Manage and develop staff, promoting accountability and a positive workplace culture.


* Implement strategies to maximize revenue and occupancy while prioritizing guest satisfaction.


* Collaborate with the Restaurant General Manager to create seamless, high-quality guest experiences across the property.


* Uphold and enhance hospitality standards to ensure every guest interaction is exceptional.

Qualifications:


* Minimum 4 years of experience as a General Manager in a boutique or select-service hotel.


* High School Diploma required; college degree preferred (equivalent hospitality experience considered).


* Experience in sales and rooms (housekeeping and front desk) highly preferred.


* Proven leadership, management, and communication skills, with the ability to handle challenging situations professionally.


* Ability to assess and select effective courses of action quickly to enhance guest experiences.


* Valid driver's license and ability to travel within the U.S.

or Canada for company meetings.

Requirements:


* Strong communication skills in English (written and verbal) with associates, guests, and management.


* Physical ability to perform light work (lifting up to 20 lbs occasionally, 10 lbs frequently), including lifting, carrying, pushing, or pulling objects.


* Willingness to work long hours, often standing or walking, with the ability to bend, stretch, or reach.


* Ability to work in varied conditions (indoor/outdoor, variable temperatures, noise, chemicals, dust, etc.).

The ideal candidate will have a passion for hospitality, a proven track record of successful hotel management, and the ability to drive profitability while fostering a positive culture and creating unforgettable guest experiences