Client Services Administrator

For this U.S.

based position, the expected compensation range is $52,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States.

Our salary ranges are determined by reviewing roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position.

The Company will accept applications on an ongoing basis until the position is filled.

The Client Service Administrator supports all aspects of the Professional Services Support Team functions.

This position will assist in maintaining day-to-day operations of the department.

Duties and Responsibilities


* Develops and maintains inbound call reports for Customer Response Center (CRC) in Lancaster and for the 24x7 Global Call Center.


* Assists team with updating Acumatica (CRM/ERP) with information related to Service Contracts, Equipment, SLAs/Entitlements and customer/portal users.


* Completes order management steps to ensure timely processing of customer service orders.


* Validates that customer orders align with parts/services quotes and terms and conditions.


* Submit parts replenishment requests for (Critical Spare Parts Kit) CSPK consumption at customer sites.


* Follows up with Supply Chain, Logistics and Production regarding open Service Parts Kits Orders and their statuses.


* Monitor RR/RC processing progress with Supply Chain and Operations to ensure timely resolution, sending regular status reports to the Client and Field Service manager.


* Supports the team of Service resource coordinators as needed for timely customer responses and case resolution.


* Assists service team with miscellaneous requests often with little or no notice.


* Completes additional tasks as assigned.

Position Qualifications


* High school diploma or equivalent


* Associates degree


* 2+ years of experience in administrative role

Knowledge, Skills, and Abilities


* Excellent verbal and written communication skills.


* Excellent interpersonal, Sales and Customer Service skills.


* Knowledge of MS Office suite required.


* Intermediate ...