Asset Recovery Specialist - Onalaska, WI

Altra’s Credit Services department is seeking an energetic team-player, who has a background in repossessions, liquidation of collateral, collections, bankruptcies, charge-offs, and foreclosures to join our team as an Asset Recovery Specialist.

In this role, you will perform collections, loss mitigation, and recovery activities to ensure new charge-offs are within acceptable parameters.

This position is full time, 40-hours a week, Monday through Friday from 8:00 a.m.

to 5:00 p.m.

The Asset Recovery Specialist position is located at the Operations Center in Onalaska, WI, however, work from home / remote work opportunities are available after 3-6 months of employment once successfully completing all position-specific training, demonstration of consistent and satisfactory work performance and have approved workspace and high-speed internet access.
 

Key Responsibilities


* Administer the repossession process, agent referral, pickup, liquidation, and file maintenance post-sale.

Once unit is sold, recommend follow-up activity to Asset Recovery Supervisor.


* Receive, evaluate, negotiate, monitor, and reduce Altra’s exposure to losses through bankruptcy filings by the members.


* Perform duties related to charging off accounts and manage the charge off portfolio.


* Perform collection attempts on charged off accounts.


* Analyze member financial profiles to determine if they qualify for small claims action.


* Prepare the necessary documents for court and either appear in court for small claims or arrange for someone to represent Altra.


* Prepare all necessary information for referral to third party collection agency and be liaison for third party agencies.


* Receive and process all payments from third party agencies.


* Build and enhance Altra’s foreclosure and loss mitigation program.


* Receives members personally or by telephone; determines the nature of the member’s request and either assists or refers the member to the appropriate department.


* Give recommendations for loss mitigation and foreclosure actions taken by the Credit Union.

Qualifications


* Associate's degree in business, legal, or related field is required.

Relevant work experience with collections in lieu of required degree will be considered.


* 2+ years’ experience in collections is preferred.

Experience may include 1^st party collections, 3^rd party collections, or law office experience (paralegal) working with collections, repossessions, foreclosures, bankruptcy, etc.


* Strong communication skills with the ability to interact effectively with members, colleagues, and external parties.


* Proficiency in Microsoft Office (Word, Excel, Teams, and Outlook).


* Ability to make sound decisions and resolve issues efficiently.

 

Pay and Benefits:


* Competitive starting pay


* When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language ex...