General Manager - Cash Management Product

As an Executive Director in Business Banking Cash Management, you will be responsible for the strategy, customer experience, control environment, profitability, and overall delivery of cash management solutions to our customers.

As a core leader, you will have a team and will need to partner closely with product teams in digital payments and Treasury Services, Cash Management Consultants in the field, and various functional partners to be successful.

This is a dynamic opportunity to work in a highly collaborative environment with an ability to influence the future products and services that Chase offers across complex solution sets and platforms in support of our mission to be the most recommended bank for small businesses.

Job responsibilities


* Serve as the P&L (Profit & Loss) owner across 40+ Cash Management product lines, responsible for overall business management, financial & operational results delivery


* Ensure we have a strong control environment with proper processes in place to identify and address issues


* Partner closely with agile product teams to ensure we have proper testing and validation; and we properly correct for issues that are discovered


* Leverage business strategy and knowledge of platform capabilities to inform the direction for product & end-to-end client experiences


* Develop a cohesive strategy for Cash Management solutions across our full range of customers from small micro-businesses to more complex businesses with multi-million revenues


* Work closely with digital payments (i.e., Consumer and Community Banking payments) and Treasury Services (i.e., Corporate and Investment Banking) product teams on go-to-market strategies for our products.


* Partner across multiple stakeholders including Sales, Operations, Marketing, Digital, Finance, Legal, Compliance, Controls, and Technologies to propel day-to-day operations


* Provide people leadership and talent development to the Cash Management team


* Develop and/or redesign operating procedures, and capabilities to promote growth


* Guide product and feature enhancements through the necessary governance and compliance functions to gain approval to move towards the general availability release

Required qualifications, capabilities, and skills


* 5 minimum years of experience working with Treasury Service products (payments and/or collections) and digital payment solutions for business customers


* 10 minimum years of applicable business experience with demonstrated experience in product management, performance improvement, financial management, and business process management in financial services


* Ability to prioritize and thrive in a fast-paced environment while maintaining strong relationships with business partners

Preferred qualifications, capabilities, and skills


* Strong communication and presentation skills across multiple audiences at senior levels


* Strong financial and business acumen wi...