Patient Services Representative (Cebu or CDO)

Are you passionate about helping others and delivering exceptional service? As a Patient Services Representative, you’ll play a key role in ensuring patients receive the care and support they need.

In this role, you’ll address patient inquiries and concerns with empathy and efficiency, acting as a vital connection between patients, their families, and medical professionals.

We’re seeking detail-oriented individuals with a strong understanding of healthcare policies and procedures, who are dedicated to providing outstanding service.

If you thrive in a fast-paced environment and want to make a positive impact, we’d love to have you on our team!

Key Responsibilities:


* Engage with Patients
Answer incoming calls professionally, assist with queries, and address concerns to ensure a positive patient experience.


* Billing and Collections
Collect outstanding balances and assist patients with billing-related inquiries.


* Coordinate with Third Parties
Support insurance companies and other entities with patient account-related questions.


* Proactive Outreach
Place outbound collection calls to follow up on patient accounts.


* Team Collaboration
Cross-train and support your team to ensure seamless operations and task continuity.


* Maintain Confidentiality
Uphold HIPAA guidelines to protect patient health information.


* Exhibit Professionalism
Demonstrate reliability, punctuality, and alignment with company values and goals.

Qualifications



* High school diploma required; associate or bachelor's degree preferred


* Experience in a healthcare or customer service setting is an advantage


* Strong communication and interpersonal skills


* Basic understanding of medical billing, insurance processes, and HIPAA regulations


* Ability to handle confidential information with integrity and discretion


* Organized, detail-oriented, and able to multitask in a fast-paced environment


* Familiarity with healthcare systems or contact center software is a plus

Why Join Us?



* Work in a supportive and collaborative environment


* Make a meaningful impact on patients’ healthcare journeys


* Gain valuable experience in the healthcare industry