Patient Services Representative (Cebu or CDO)
Are you passionate about helping others and delivering exceptional service? As a Patient Services Representative, you’ll play a key role in ensuring patients receive the care and support they need.
In this role, you’ll address patient inquiries and concerns with empathy and efficiency, acting as a vital connection between patients, their families, and medical professionals.
We’re seeking detail-oriented individuals with a strong understanding of healthcare policies and procedures, who are dedicated to providing outstanding service.
If you thrive in a fast-paced environment and want to make a positive impact, we’d love to have you on our team!
Key Responsibilities:
* Engage with Patients
Answer incoming calls professionally, assist with queries, and address concerns to ensure a positive patient experience.
* Billing and Collections
Collect outstanding balances and assist patients with billing-related inquiries.
* Coordinate with Third Parties
Support insurance companies and other entities with patient account-related questions.
* Proactive Outreach
Place outbound collection calls to follow up on patient accounts.
* Team Collaboration
Cross-train and support your team to ensure seamless operations and task continuity.
* Maintain Confidentiality
Uphold HIPAA guidelines to protect patient health information.
* Exhibit Professionalism
Demonstrate reliability, punctuality, and alignment with company values and goals.
Qualifications
* High school diploma required; associate or bachelor's degree preferred
* Experience in a healthcare or customer service setting is an advantage
* Strong communication and interpersonal skills
* Basic understanding of medical billing, insurance processes, and HIPAA regulations
* Ability to handle confidential information with integrity and discretion
* Organized, detail-oriented, and able to multitask in a fast-paced environment
* Familiarity with healthcare systems or contact center software is a plus
Why Join Us?
* Work in a supportive and collaborative environment
* Make a meaningful impact on patients’ healthcare journeys
* Gain valuable experience in the healthcare industry
- Rate: 19500
- Location: Cebu City, PH-CEB
- Type: Permanent
- Industry: Management
- Recruiter: Harris Global Business Services Incorporated
- Contact: Not Specified
- Email: to view click here
- Reference: R0030651
- Posted: 2025-07-02 09:16:24 -
- View all Jobs from Harris Global Business Services Incorporated
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