Coordinator, Patient Access

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:
Full time

Department:
Pediatrics

All Locations:
10 Gove Street – Taylor Building

Position Summary:
As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth.

As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience.

The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.

Essential Duties and Responsibilities:



* Check-out appointments and create follow up visits or recalls.


* Book, cancel and/or reschedule appointments as needed for patients walking in.


* Answer Phones.


* Document clear and concise telephone encounters or RX refill request and route appropriately.


* Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications and Requirements:


* HS Diploma/GED.


* Minimum of 1 year customer service and/or administrative experience.


* Excellent written and verbal communication, judgement and problem solving skills.


* Bilingual fluency Spanish/English required.


* Knowledge of medical terminology and experience working with electronic medical record technology a plus.


* Proficient in Microsoft Office Suite.

Benefits:


* Medical, dental, and vision coverage.


* Life and disability insurance.


* 401(k) retirement plan.


* Tuition reimbursement.


* Flexible spending and transportation accounts.


* Paid holidays, vacations, sick, and personal time.


* Generous staff development benefit.


* Excellent malpractice coverage.


* Pet insurance.


* And much more.

Pay Range:

19.55 up to 29.33 based on experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer.

We ensure equal employment opportunities for all, wit...