Manager, Patient Services

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Patient Services

All Locations:
79 Paris Street

Position Summary:
The Manager Patient Services is responsible for the operational excellence of all registration, patient services, and clerical activities in most health center operations.

Assures departments’ delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards.

Directly manages 3 Supervisors, 2 Team Leaders, 2 Insurance Coordinators, and indirectly oversees another 40 Patient Access Representatives/Coordinators.

This staff is responsible for registration, check in/out, insurance verification, cash collection, appointment scheduling, patient services, including PCP assignments and patient feedback and satisfaction.

This position manages human resources to promote positive employee relations and assure quality services.

Coordinates training of Patient Access Representatives/Coordinators, and all other staff performing the registration and patient service function.

Assists the Director of Patient Access in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience throughout the registration and check in process.

Also assists with special projects pertaining to increasing patient access to services at the health center.

ESSENTIAL DUTIES:


* Supervise the activities of approximately 3 (number may vary) Supervisors and/or Team Leaders whose primarily responsibility is the Patient Registration function.


* Directly supervise the activities of between 8 and 12 (number may vary) Patient Access Representatives/Coordinators /Patient Flow Coordinators/ Insurance Coordinators/ Member Advisors, primarily responsible for the Patient Registration, Member Services, and Clerical Support functions throughout the health center.


* Plan, coordinate, and lead regular staff meetings with Supervisors and Patient Access Representatives as needed


* Coordinate the planning and delivery of all Registration t...