Support Specialist

Primary Functions:


* Respond to support requests regarding software, hardware, or network operation to resolve issues


* Troubleshoot and resolve product issues reported by clients within the timeframe outlined in service agreements


* Interact with clients to provide and process information in response to inquiries, concerns, and requests with products and services.


* Log and document all support requests in the CRM


* Work closely with Research and development to communicate and facilitate resolution of custom work requests.