Senior Manager, Product

Description & Requirements

Maximus is seeking a Senior Manager, Product.

In this role you will be responsible for defining the vision, strategy and platform roadmap for the Kantata OX Resource Management platform ensuring that the platform continues to meet business objectives.

This is a remote position.

Essential Duties and Responsibilities:

- Establishes internal standards and templates for all Specialists, Analysts, and Product Owners to use in their roles and work for the Project.

- Coordinates the development of Agile tools and trainings to help team members grow in their roles and for onboarding new team members.

- Defines product strategy and roadmap based on the established business goals and strategies.

- Leads the operations and business part of the Agile Transformation partnership by working with leaders from Operations and business to understand needs and working with Systems partners to implement the changes.

- Monitors, reports, and improves product performance and provide direction to team members and resolve problems in a timely and professional manner.

Job Specific Essential Duties and Responsibilities:

-Define platform vision, strategy and roadmap based on the established business goals and objectives.

-Possess in-depth knowledge and expertise of assigned platform(s) and their respective business purposes.

Ensure awareness among stakeholders and the user community of new and existing features, capabilities, constraints, and/or what the vendor/service provider can provide.

-Evaluate new functions, features, and platform changes to ensure alignment to technical business needs.

-Monitor, report and improve platform performance, operating efficiency and stability; provide direction to system administrators, ensuring problems are resolved within standard SLAs.

-Partner with OCDIO and Security teams to ensure the security and data integrity of the system meet Maximus standards; ensure lifecycle support mechanisms are in place (i.e.

operations / service desk support, licensing adherence, integrations).

-Recommend changes to processes, procedures, and methods to support platform utilization and business objectives.

-Support assessments of the impacts, costs, level effort, and resource requirements for platform updates, including changes supporting essential business and/or IT operations (i.e., Functionality, features, components, third-party integrations, platforms, assets, licensing, service-desk, and integrated technologies).

-Coordinate with platform governance model to prioritize, plan, design, and schedule the release of future enhancements and releases of the platform.

-Manage change requests and platform backlog.

-Communicate platform upgrades / major releases and feature availability to users and key stakeholders.

-Ensure both technical users and business users have access to the appropriate training and resources.

-Identify new internal opportunities for platform adoption, build business cases and priori...