Support Coordinator

Support Coordinator

Brandon, Durham

Permanent, Full time (37.5 hpw)

Salary £25,838 and great benefits including Health Cash Plan

Home, a place where you belong

Want to part of a team that really cares and empowers customers to live their best lives? As our Support Coordinator, you’ll provide the support required for customers to develop the skills needed to live independently in the community.

Our service provides accommodation to customers aged 16–35 who are either homeless or at risk of homelessness.

As well as improving the lives of our customers, you will also be contributing towards making your service a ‘Great Place to Work’ for our colleagues. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Support Coordinator


* You’ll work with a team of Support Coordinators to deliver a high-quality service that meets or exceeds Home Group KPIs and OFSTED standards.


* Working under the support and supervision of your Senior Client Service Manager and Senior Support Coordinator, to ensure our customers receive the necessary support to develop their independence and enable them to reach their desired outcome


* Supporting customers with varied support needs including mental health issues, housing related support, complex needs and responding appropriately to challenging behaviour.


* You will create and update support plans and risk assessments with your customers.

Helping them with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation.


* Ensuring our properties are well maintained, clean and homely.

This not only ensures our customers have a nice place to live, but it also helps with keeping our voids to a minimum.


* Cuppas, chats and catch ups.  There’s no rushing from one customer to the next here!  Plenty of time to collaborate with colleagues too.  

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here; we're in the top 10 for Great Places to Work in the UK!

You have


* Experience of creating person-centred support plans risk assessments and reviews


* Experience of coordinating and assessing customer referrals.


* The ability to work on your own initiative, remain calm under pressure and have a resilient approach.


* The confidence to challenge behaviours misaligned to our values


* The understanding of where our customers are in their life and have the passion to advocate for them and experience of delivering support in a housing or care environment


* To get from A to B, you’ll need a vehicle insured for business purposes.

The great news is that we’ll pay your mileage!  

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under...