Quality Engineer

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work.

From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

We are looking for a proactive and customer-centric Quality Engineer to champion quality initiatives and elevate our customer satisfaction to new heights.

In this role, you'll be at the heart of our operations-resolving customer issues, leading root cause analyses, and collaborating across departments to implement effective corrective actions.

You'll serve as the vital link between our customers and internal teams, ensuring that every voice is heard, and every concern is addressed with precision and care.

What will you do?


* Responsible for driving resolution for customer issues to enhance customer experience and mitigate business risk.


* Drive continuous improvement (CI) efforts and improvement on overall customer journey.


* Liaise between external customers and internal stakeholder: Sales, Services, Execution team, Logistics and Customer Care.


* Challenge and if necessary, lead root-cause identification to formulate effective corrective and preventive actions.


* Interact regularly with customers to understand the expectations and concerns and resolve customer complaints in a timely manner.


* Represent the voice of customer and drive the customer centricity within the entity.


* Escalate and alert the management on issues.


* Uphold customer complaint processes and ensure rigorous use of tools, especially bFO-I2P.


* Drive the strategy in accordance with the Global Quality Strategy, implement Schneider Quality Policy.


* Challenge internal stakeholder to improve customer satisfaction and achieve quality goals.

What qualifications will make you successful for this role?


* Degree preferably in Electrical Engineering or related.


* Min 3 years of working experience in Quality in the similar industry / manufacturing will be preferred.


* Has high agility with strong influence skills.


* Has good problem-solving skills and well verse in Root Cause Analysis.


* Brings with them a customer-oriented mindset.


* Has effective communication and interpersonal skills.


* Strong in written and spoken English and Bahasa.

Other Asian languages are added advantage.


* Ability to work in a fast-paced and matrix environment.

Let us learn about you! Apply today.

You ...