Senior Customer Escalation Engineer - Next-Gen Networking

Senior Customer Escalation Engineer - Next-Gen Networking

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Designs, develops, troubleshoots and debugs software programs for software enhancements and new products.

Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools.

Determines hardware compatibility and/or influences hardware design.

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable.

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.

Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives.

Exercises significant independent judgment to determine best method for achieving objectives.

May provide team leadership and mentoring to others.

Responsibilities:


* Leads multiple project teams of other software systems engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration.


* Manages and expands relationships with internal and outsourced development partners on software systems design and development.


* Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.


* Provides domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities.


* Drives innovation and integration of new technologies into projects and activities in the software systems design organization.


* Provides guidance and mentoring to less- experienced staff members.

Education and Experience Required:


* Bachelor's or Master's degree in Computer Science, Information Systems, or Electronics Engineering.


* Typically 6-10 years experience in networking


* Excellent written and verbal communication skills; mastery ...