Product Configuration Analyst 1 | Prod Conf Analyst I (XW)

As a Product Configuration Analyst I, you'll play a key technical role supporting the setup and configuration of our XactAnalysis product.

This is a detail-oriented, collaborative, and rewarding position that directly impacts our clients' experience.

You'll work from a ticket queue to process configuration requests, ensuring each setup is completed accurately and thoroughly documented.

Your role requires a high level of data integrity and ownership-mistakes in configuration can have significant consequences for our clients and internal systems.

Maintaining precision and accountability in your work is not just encouraged-it's essential.

You'll track progress within the ticketing system and contribute to a team-oriented environment by sharing knowledge, balancing workload, and aligning with shared goals.

You will also collaborate cross-functionally with Product Development and Account Management to ensure client needs are met accurately and on time.

We're looking for candidates who are meticulous, self-driven, and take full responsibility for the quality of their work.

A strong attention to detail and a willingness to become proficient in XactAnalysis are essential.

We value professionalism and team spirit-and we make time to celebrate our successes together.

Key Responsibilities:


* Process and complete configuration requests via a ticketing system


* Ensure absolute accuracy and data integrity in all configurations-errors can have widespread impact


* Maintain detailed documentation and real-time status updates in tickets


* Collaborate with team members to manage workload and share product insights


* Partner with Product Development and Account Management to fulfill client requests


* Take full ownership of your work, ensuring a high standard of precision and accountability

What We're Looking For:


* Strong attention to detail and ability to follow technical procedures


* High sense of ownership and responsibility-mistakes can be critical


* Excellent communication and collaboration skills


* Ability to quickly learn and become proficient in proprietary tools like XactAnalysis


* A proactive, team-oriented problem solver with a commitment to quality

Education & Experience


* Bachelor's degree in a technical field or equivalent professional experience (preferred)


* 2+ years of experience in the software industry or a related technical environment


* Experience in the property insurance industry or with Xactware products is a strong plus

Technical Skills


* Proficiency with tools such as Microsoft Office, JIRA, and Microsoft Teams


* Familiarity with data transfer protocols and technologies: EDI, FTP/SFTP, Web Services, XML, APIs, and SQL (preferred)


* Understanding of Lean Six Sigma methodology (preferred)

Analytical & Problem-Solving


* Exceptional analytical thinking and troubleshooting skills


* Strong attention to detail, with a high level of data integr...