Room Service Operator

About Us

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people.

For over a century, our iconic resort has set the standard for luxury and service in the Bay Area.

We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues.

Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area.

Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Offer superior customer service while accurately taking Room Service orders.

Essential Duties and Responsibilities


* Promptly answer room service calls, announce any specials, promote menu items and answer questions regarding preparation methods.


* Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.


* Immediately input order information into point-of-sale system, allowing kitchen staff to begin preparation; note any special requests clearly.

Give food server hard copy of check to be delivered with order.


* Respond to guest complaints in a positive manner, negotiate a compromise and implement solutions.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Basic knowledge of food and beverage preparations and service standards.


* Knowledge of all menu items and accompaniments.


* Ability to remember, recite and promote the variety of menu items.


* Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.


* Effective verbal and written communication skills.

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation
Salary Range: $25.80 - $25.80 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical a...