Office Manager I, Trenton NJ

Altra Federal Credit Union is seeking an Office Manager for our Trenton NJ office.

The Office Manager is responsible for the operations of the office and will be accountable to work directly with their staff and their respective Manager, Retail Market in a cooperative manner, not only in the management of the office but also in the areas of accountability.

Because of the size of the office, this position will also be a “working manager” position and will have tasks and duties that mirror the staff in the office.

Altra’s Trenton office is located inside of the Trane Technologies Plant on East State Street, in Trenton NJ.

This position is 40-hours a week, Monday through Friday, 7:30 a.m.

to 3:30 p.m.

EST.

Some local travel may be required.

Key Responsibilities


* Oversee daily operations of the credit union office to ensure efficiency and compliance with policies.


* Manage Member Service Representatives and Financial Services Representatives of the office.


* Maintain confidentiality of all employee and member information.


* Supervise, train and support staff to provide excellent member service.


* Lead the Relationship Building and Sales function for the office, setting the example and tone for the Altra Brand.


* Responsible for assisting in the development of annual budgets/goals for the office and updating/tracking the progress of these budgets/goals throughout the year.


* Coordinate with local service providers’ maintenance or repair activities as required.


* Attend Altra staff meetings and update staff on any pertinent changes within Altra and the credit union environment.


* Promote awareness of Altra through involvement in community organizations and volunteering.


* Be available during most of the office hours to support questions, issues, or staffing needs that may arise and handle other duties that may be unique to a given office.


* Assist members in all areas of member service and consumer lending.

As a “working manager,” duties include, but are not limited to:

 Assisting members with questions regarding their accounts


* General member account maintenance


* Assisting members with all our eServices Products (online banking)


* Deposits and withdrawals


* Instant issue debit cards


* Account research as needed


* Consumer and Mortgage lending needs

 Qualifications

 Associate’s degree in a business-related field such as finance, accounting or marketing OR have equivalent (two years) experience.


* 3+ years’ financial institution experience, including consumer lending and mortgage lending is required.


* 2+ years supervisor experience is preferred.


* Ability to fluently communicate in Spanish and English languages, both verbally and in written form would be helpful.


* Credit Union experience is preferred.


* Strong leadership, organizational, and problem-solving skills.


* Excellent communication and interpersonal...