Quant Analytics Senior Associate - Card Customer Experience Analytics

We're driven by curiosity, passion, optimism, and the belief that everybody can grow.

As a Quant Analytics Senior Associate within the Card Customer Experience (CX) Analytics team, you will have a unique opportunity to leverage our Big Data ecosystem and collaborate with senior leaders across the organization to provide strategic insights to the Card & Connected Commerce leadership team.

You will play a critical role in developing and executing analytical solutions to identify customer issues across Servicing and Digital experiences and contribute to the development of cross-functional solutions, while partnering with stakeholders across the CX Insights & Innovation team in Marketing, Growth & Innovation.

You will leverage your skills and experiences in building insights from data, working with various data sources and tools, data querying, and extracting meaningful insights from big data to support our Credit Card CX partners.

You will be hands-on, mixing consulting know-how (problem solving, critical thinking, and communication), analytical proficiency in data analysis, proficiency in SQL, visualization methods, and technologies.

You will leverage skills and as well as experiences in building insights from data, working with various data sources and tools, data querying and extracting meaningful insights from big data to support our Credit Card CX partners.

You will be hands-on mix of consulting know-how (problem solving, critical thinking and communication), analytical proficiency in data analysis, proficiency in SQL, visualization methods and technologies.

Job Responsibilities:


* Participate in strategic projects and provide ideas and inputs ways to leverage quantitative analytics to generate actionable business insights and/or solutions to influence business strategies supporting our CX analytics roadmap.


* Help partners in the Card CX business define business problems, understand root causes and deliver analytical solutions to address them.


* Identify customer pain points and Net Promoter Score (NPS) challenges by leveraging various data sets and analytics to drive awareness and inform strategic decision-making.


* Take initiative in evaluating and adapting new analytical approaches and data sources.


* Present analytical findings to our stakeholders in the Card business.


* Develop deep subject matter expertise in various financial and customer experience domains.


* Code your solutions (this is a hands-on position requiring strong programming skills)


* Uphold a rigorous controls environment to ensure accurate and timely results


* Collaborate across teams to deliver the best solution for client, working with a wide range of internal resources.

Required qualifications, capabilities, and skills:


* Bachelor's degree in relevant quantitative field (e.g.

Statistics, Economics, Applied Math, Operations Research, other Data Science fields).


* 3+ years of relevant hands-on data analytics ex...