Solutions Engineer

Your Job

Masen, a Koch owned and operated industrial IoT services startup, is seeking a Solutions Engineer to join our growing team.

The Solutions Engineer will be responsible for partnering with clients and ensuring that they get the full value from Masen services and products.

In this role, you will engage with clients to fully understand their data challenges, work with the Masen team to design and curate solutions to solve client problems and will provide the clients with ongoing support after project installs.

The location is open to remote candidates in any U.S.

location.

This position requires travel of approximately 30%-40% to industrial sites and partner / vendor locations across the U.S.

For this role, we anticipate paying $110,000 - $125,000 per year.

Our Team

Masen, a Koch owned and operated IoT services startup, helps industrial operators implement and manage automated data collection infrastructure so they can focus on higher value-added tasks.

Masen utilizes connected devices (IOT), various communication protocols, support and maintenance services to generate insights from the most challenging industrial monitoring use-cases.

This enables our customers to create competitive advantage and maximize operational efficiency through data driven decisions.

As part of a new, fast growing, and rapidly evolving company, you will have the unique opportunity to help shape and define Masen from the ground up.

And, unlike most startups, Masen has access to some of the best talent and customer insights being embedded in Koch Industries, one of the most stable and respected privately owned companies in the world.

What You Will Do



* Support on-site pre-sales assessments


* Build and maintain relationships with clients and provide regular communications and updates.


* Assess client needs and provide recommendations and options to utilize technology solutions to solve client problems


* Solicit client feedback and identify areas of improvement


* Help clients fully integrate Masen products and services into their operations


* Provide direction and guidance to the Masen Team based on client feedback so that products and services are developed and delivered with a great experience and results in the desired outcome


* Provide clients with training and onboarding services


* Ensure excellent service/support is provided and that issues are quickly resolved


* Identify and develop key metrics for internal reporting and continuous improvement of Masen's services and products

Who You Are (Basic Qualifications)



* Must have strong client focus mindset and have excellent communication (verbal and written) skills


* Experience working with clients or direct working experience in the industrial/manufacturing sector


* Knowledge of industrial/manufacturing processes and data systems


* Must be willing and able to travel to industrial sites across the U.S.


* Legal authorization to work perman...