Transportation Control Tower - Senior Manager

Position Summary

Schneider Electric is seeking a strategic and results-driven Senior Manager to lead our North America Transportation Control Tower operations.

This role is pivotal in ensuring real-time visibility, proactive issue resolution, and escalation support for critical shipment recovery.

The successful candidate will lead a team of internal analysts and third-party providers, leveraging advanced analytics and digital tools to drive service excellence and operational efficiency.

Key Responsibilities

Control Tower Operations


* Oversee daily operations of the transportation control tower, ensuring real-time visibility and control of shipments.


* Monitor and analyze KPIs across carriers, lanes, and regions to ensure service level adherence, including On-Time pick-up/delivery, shipment visibility and on-time communication.


* Proactively manage transportation exceptions and disruptions, coordinating with internal teams and external partners.


* Lead Transport Data Strategy for North America, managing and coordinating activities with GSC Analytics, IT and service providers to develop reliable, accurate and timely data.

Risk Management


* Predict, identify and mitigate risks related to transportation delays, capacity constraints, and geopolitical events.


* Ensure timely and transparent communication of disruptions to all relevant stakeholders.

Strategic Leadership


* Champion continuous improvement initiatives to enhance service quality, reduce costs, and improve agility.


* Collaborate with IT and data teams to evolve control tower technologies and reporting capabilities.

Team Leadership


* Lead, mentor, and develop a high-performing team of transportation professionals located in different parts of North America (US, MX and Canada).


* Foster a culture of accountability, innovation, and customer-centricity.


* Develop synergies and mobilize 3rd party service providers on-site and remote for partnership collaboration to achieve operational excellence.


* Implement and empower team members for early adoption of new technologies and advanced analytics solutions, such as Artificial Intelligence and Machine Learning.

Stakeholder Engagement


* Act as the primary daily operations liaison between transportation, supply planning, customer service, and logistics providers.


* Present performance insights, risks, and improvement opportunities to senior leadership.


* Develop relationship regional Control Tower team members across the globe to collaborate in daily operational support and long-term improvement projects.

Qualifications


* Bachelor's degree in Supply Chain, Logistics, Business, or related field (Master's preferred).


* 8+ years of experience in transportation, logistics, or supply chain management, including 3+ years in a leadership role.


* Expertise in Transportation Management Systems (TMS), control tower platforms, and analytics tools.


* Proven tr...