EcoStruxure Platform Key Account Manager

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.

We are constantly platforming our effort to bring better software solution at scale, interested in joing a dynamic team that work on all those subject?

EcoStruxure Platform is a Platform as a service (PaaS) for IoT use cases in multiple verticals including building, data center, industry, and infrastructure.

Internally, it is an end to end fully integrated technology platform enabling EcoStruxure digital offers and services with broad interoperability.

Externally, EcoStruxure Platform aims to be an open platform that allows ecosystem to co-innovate and deliver value in energy management, industrial automation and sustainability.

One of the key priorities of EcoStruxure Platform is to improve customer experience.

Your role :

The EcoStruxure Platform Key Account Manager plays a pivotal role in enhancing the customer experience and driving the adoption of platform services across strategic Lines of Business (LoBs).

This role is structured around three core pillars-Strategic, Operational, and Transversal-and requires a blend of business acumen, technical understanding, and strong stakeholder engagement.

Your main responsibilities :



* Strategic Engagement
+ Establish and nurture strong relationships with key stakeholders across assigned Business Units.
+ Understand LoB and segments business contexts, priorities, and organizational structures.
+ Proactively manage communications and align platform initiatives with LoB strategies.
+ Define and implement communication strategies and stakeholder engagement plans.
+ Represent the voice of the customer within the EcoStruxure Platform team.
+ Engagement closely with EcoStruxure Platform Product Managers and Engineering teams to ensure LoBs priorities are reflected in the backlogs and roadmaps.



* Operational Execution
+ During the RUN phase: maintaining a fluid communication with the technical and business leaders to identify risks and work transversally across the organization to tackle them when appear.
+ Maintain continuous dialogue with technical and business leaders to identify risks and opportunities.
+ Ensure timely resolution of issues by working cross-functionally across the organization.
+ Define and optimize internal processes, cadences, and communication flows related to customer activities.
+ In close coordination with the Technical Onboarding leader: drive the adoption and onboarding of platform services within LoBs.



* Transversal Coordination
+ Collaborate with other Key Account Managers to manage strategic accounts and share best practices.
+ Lead or support transversal initiatives such as improving traceability, reporting tools, and customer satisfaction metrics.
+ Orchestrate cross-functional efforts to deliver consis...