Fan Experience Representative (PT)

Fan Experience Representative (PT)

Location: San Antonio, TX / Non-Exempt 

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert.  It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community.

SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.   

We know that our people are our greatest asset as an organization.

We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.  

At Spurs Sports & Entertainment (SS&E), we treat everyone like family – that is our standard.

As a member of our team, you will help us redefine the limits of the fan experience by creating lasting, positive memories for every guest at every venue.

The Fan Experience Representative – Court Certification will uphold SS&E standards and serve as an ambassador to our fans while maintaining security and vigilance on the court.

These staff members will play as our second line of security in case of intrusion on the playing surface or need for court evacuation.

What You’ll Do: 


* Ability to remain calm and professional in high pressure situations


* Respond appropriately to emergency protocols, including guest evacuations or shelter-in-place directives.


* Provide direct guest services


* Be knowledgeable about our venues, events, and SS&E to deliver the best fan experience.


* Monitor assigned areas for safety, cleanliness, and compliance with venue policies.


* Able to maintain professionalism with high profile clients and talent


* Follow all event procedures for guest entry, seating, and access control.


* Maintain situational awareness and report safety, security, or medical concerns to appropriate personnel.


* Able to communicate professionally and clear to guest and staff


* Participate in pre-event briefings for all pertinent event information


* Support ADA guest requests and needs and other accessibility related service requests with urgency and empathy. 


* Other duties as assigned.

Who You Are:  


* Constantly deliver a level of professionalism to all fans and guests in compliance with SS&E policies


* Frequently work in an environment with moderate to very loud noise and large crowds.


* Constantly work flexible hours such as evenings, weekends and holidays as needed.


* Constantly able to communicate and exchange information in English; bilingual (Spanish) preferred.


* Must be 18 years of age or older at the time of hire.


* Must have reliable transportation ...