Customer Support Analyst, Order Management (Irvine, CA) Johnson and Johnson, MedTech Electrophysiolo

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Sales Enablement

Job Sub Function:
Sales Operations & Administration

Job Category:
Professional

All Job Posting Locations:
Irvine, California, United States of America

Job Description:

Johnson & Johnson Med Tech - Electrophysiology, a world-class company in the healthcare industry, is recruiting for an Analyst, Customer Support Order Management to be located in Irvine, CA.

The Analyst supporting Johnson & Johnson Med Tech – Electrophysiology (EP) is the liaison between Customer Support and the BWI Commercial organization in the coordination & execution of EP commercial programs (including but not limited to hardware, software, service purchase promotions, third party capital programs, evaluation and rental programs) to accelerate growth.

This individual is responsible for order and program execution, tracking and analysis of data, report preparation and delivery, as well as end-to-end business process review to identify and address opportunities for operational, financial, and technological improvements/efficiencies.

Responsibilities include providing subject matter expertise in the areas of order and program management and demonstrating detailed understanding of the business to support commercial objectives, strategy, and current programs and pathways.

This individual must demonstrate the following behaviors in their role: demonstrated customer comes first mentality; function independently on a day-to-day basis; embraces teamwork with team-oriented personality; proactively seek resolution of problems; support teams and projects within and across departments and functions; adapts and implement changes quickly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under limited supervision and in accordance with all applicable federal, state, and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:


* Collaborate cross-functionally with Commercial teams (Marketing, Sales, Contracts, Technical Services, HCC, Legal, Finance, Supply Chain, Distribution) to drive growth in commercial programs.


* Deliver elite customer and field support on current EP program offerings and tool preparation for customer presentations and meetings.

This includes but is not limited to the maintenance of databases such as SharePoint for use by field sales associates, maintain tools, and pricing matrices for new product offerings.


* Implement order management process with J...