Office Associate

Olympic Manufacturing has been a known leader in the fine jewelry industry for over 50 years, renowned for their dedication to craftsmanship, precision, and innovation.

Olympic has been a trusted partner of Ben Bridge Jeweler for over three decades; this long standing partnership recently culminated in an exciting new partnership.

The aqcuisition brings Olympic Jeweler's long tenured team and comprehensive suite of services under the Ben Bridge umbrella.

We pride ourselves on creating timeless pieces that blend artistry with technical excellence.

As part of our commitment to excellence, we are seeking a highly skilled and experienced Jewelry Repair Bench Jeweler to join our team.

Job Summary:

The Office Associate ensures the smooth operation of our wholesale jewelry manufacturing and repair shop.

Responsibilities include general front office tasks, customer inquiries, item receiving, packing, and shipping coordination, and generating invoices.

The ideal candidate is organized, proactive, and excels in communication and multitasking.

Primary Duties and Responsibilities:


* Serve as the first point of contact for customers, addressing inquiries related to orders and repairs with professionalism and efficiency.


* Receive and secure incoming jobs, accurately inputting data and providing D365 intake slips.


* Oversee all estimates, track approvals and declines, and communicate effectively with the manufacturing team via the OLY portal.


* Photograph and upload all incoming jobs to the portal and archives, ensuring meticulous documentation.


* Process repair and order pick-up, creating precise invoices for each order delivered.


* Collaborate with production and repair teams to ensure timely completion of orders and adherence to high-quality standards.


* Facilitate all shipping activities, tracking and organizing incoming mail and packages.


* Manage vendor supply returns and process credits accordingly.


* Foster internal communication between departments to streamline operations and resolve potential issues.


* Perform other duties and projects as assigned.

Education and Experience:


* Minimum requirement of High School Diploma or equivalent.


* Minimum of 2 years of experience in administrative and/or customer service roles.

Knowledge and Skills:


* Proficiency in Microsoft Office (Outlook, Word, PowerPoint, D365, and Excel).


* Ability to build effective relationships with peers and leadership.


* Exceptional planning and time management skills; adept at multitasking and prioritizing daily workload.


* High level of clear and effective written and verbal communication skills.


* Ability to work efficiently under time constraints in a fast-paced environment and handle multiple tasks.


* Demonstrated experience in independently problem-solving to quickly resolve issues.


* Discretion and confidentiality.


* Flexibility to adjust schedule and routine to accommoda...