Cust Serv Rep II

Under minimal supervision, provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.


* High School Diploma and at least 2 years of experience providing customer service and/or administrative/clerical support.


* Demonstrated experience in customer service, administrative/clerical skills.

A Minimum of six months as a Customer Service Representative I or an equivalent combination of education and experience.


* Highly proficient and advanced computer skills.


* Excellent attention to detail and organizational skills


* Good time management abilities.


* Strong analytical and problem solving ability.


* Excellent written, verbal and oral communication skills.


* Good interpersonal skills.


* Business acumen.


* Ability to work independently, with minimal supervision.


* Strong work ethic.


* General knowledge and understanding of Contractor Connection applications.



* Reviews dashboard for outstanding assignments.


* Contacts contractors for file status (site inspection, estimate upload, etc.).


* Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.


* Assists external clients with customer service inquiries.


* Reviews contractor uploads to ensure all documentation is provided.


* Responsible for investigating and processing assignments where no contractor is found.


* Creates new or additional contractor assignments as required.


* Completes customer satisfaction surveys as required.


* Maintain a thorough knowledge of all Customer Service Support Functions.


* Participates in special projects or performs duties in other areas as requested.


* Upholds and projects the public image of the Company.


* Upholds the Crawford Code of Business Conduct and Ethics at all times.