Housekeeping Supervisor

JOB OVERVIEW
Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
 Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
 Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES
 Perform desk opening duties and prepare daily room assignments
 Assist with scheduling and control daily attendance to ensure proper coverage.
 Monitor payroll programs and prepare bi-weekly payroll closing reports
 Conduct daily team meetings, attend other meetings as necessary
 Monitor performance and recommend disciplinary action in accordance with company rules and policies.

Alert management of potentially serious issues.
 Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
 Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.

Advise employees of deficiencies and instruct on corrective action.

Provide adequate retraining as needed.
 Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
 Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
 Control expenses and minimize waste within all areas of housekeeping.
 Prepare supply inventories and ensure appropriate par levels
 Complete all paperwork and closing duties such as billing guest dry cleaning, discrepancy reports, turndown reports, productivity reports, etc.
 Promote teamwork and quality service through daily communication and coordination with other departments.
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 May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
 Report, turn in, and/or log all lost and found items according to established procedures.
 May regularly assist with deep cleaning projects.
 Refer to attached additional job responsibilities and Health & Safety duties and responsibility
 Assist with other duties as assigned.
ACCOUNTABILITY
This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing emp...