Customer Account Coordinator

Location: Onsite in Batavia, NY
Schedule: Monday - Friday | 8 AM - 5 PM EST (with flexibility as needed)
Pay Range: $21 - $22/hour, depending on experience
This role is not eligible for visa sponsorship

Your Job

Georgia-Pacific is seeking a Customer Account Coordinator to support our Batavia, NY sheet feeder facility.

This position acts as a primary liaison between our sales team, internal departments, and customers.

The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.

The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times.

A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail.

Our Team

Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.

We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.

We work hand and hand with sales, design, production, shipping, and our warehouse as one team.

We value people who are safety conscious, self-motivated, confident, articulate, humble, and have integrity.

What You Will Do


* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborating with internal teams to ensure the customers are highly satisfied


* Create and maintain spreadsheets to track inventory, order status, and other customer and production related data


* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements


* Coordinate shipments of products with shipping department


* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers


* Create new items and manage new items through the production process


* Manage inventories for effective production review and planning


* Assist with accounts payable/receivable duties as needed


* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis

Who You Are (Basic Qualifications)


* Strong Excel skills (data entry, basic formulas, spreadsheet organization)


* Ability to communicate effectively across teams and with customers


* Experience with record-keeping management/documentation


* Flexible to work a schedule needed to support the business including overtime as needed

What Will Put You Ahead


* Administrative or Customer Service experience in manufacturing, logistics, industrial, distribution, and/or manufacturing environments


* Background in corrugated packaging or a related industry


* Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing


* Working...