Front Desk Supervisor

About Us

Welcome to The American Hotel, a historic gem located in the heart of downtown Atlanta.

Since opening our doors in 1962 as the city's first fully integrated hotel, we've been a symbol of Southern hospitality, innovation, and timeless elegance.

Our mid-century-modern hotel is located in the downtown Fairlie District.

AmericasMart, the Georgia Aquarium, and Centennial Park are a short walk from the hotel.

Mercedes-Benz and State Farm Arenas are within a mile.

We offer over 19,000 sq.

ft.

of event space.

Enjoy our on-site restaurant and bar, outdoor pool, and fitness center.

At The American Hotel, we pride ourselves on delivering an exceptional guest experience through personalized service, thoughtful amenities, and a commitment to creating unforgettable moments.

With stylish accommodations, versatile meeting spaces, and a vibrant atmosphere, we're the perfect destination for travelers seeking a unique blend of history and modernity.

Experience the legacy, charm, and warm hospitality that make The American Hotel a true Atlanta icon.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities


* Communicate effectively both verbally and in writing to provide clear direction to staff.

Assign and instruct guest service agents in details of work.

Observes performance and encourages improvement.


* Greet guests immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.


* Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote • HEI Hotels and Resorts and brand-specific marketing programs.

Make appropriate selection of rooms based on guest needs.

Code electronic keys.

Nonverbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Close out guest accounts at time of check out.


* Verify and imprint credit cards for author...