Enterprise Customer Success Manager – South America

Enterprise Customer Success Manager

Bogota, Colombia - Flexible Workplace

Join Schneider Electric's high-impact Enterprise Customer Success Management team and help shape the future of digital infrastructure for some of our most valued clients across South America.

We're passionate about empowering our customers to unlock the full power of EcoStruxure IT-moving beyond monitoring to proactive, data-driven strategies that keep their operations resilient, efficient, and ready for what's next.

About the Role

As an Enterprise Customer Success Manager, you'll be the trusted advisor and primary point of contact for a select portfolio of high-value EcoStruxure IT customers based in South America.

From onboarding through every milestone of their journey, you'll ensure our clients achieve their goals, realize maximum value from our solutions, and are always a step ahead in a rapidly evolving digital landscape.

Your expertise will help customers seamlessly adopt platforms like Data Center Expert, IT Advisor, NetBotz, and IT Expert-while you identify opportunities for growth, innovation, and long-term partnership.

What You'll Do


* Build deep, consultative relationships with VIP customers, guiding them from post-sale onboarding through ongoing success and value realization


* Lead regular check-ins and strategic business reviews, ensuring customers are on track to meet their unique goals and KPIs.


* Dive into customer challenges and ambitions, delivering tailored advice, best practices, and proactive recommendations for platforms like Data Center Expert, IT Advisor, NetBotz, and IT Expert.


* Spot new opportunities for customer growth-whether it's e-learning, advanced services, cloud migration, or custom integrations-and connect clients with the right solutions.


* Partner with Licensing & Renewals teams to drive seamless renewals and ensure customers are always supported by the latest software and services.


* Share actionable feedback and insights with our Commercial, Product, and Technical Support teams to continuously elevate the customer experience.


* Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the Sales and Renewals teams.


* Collaborate across the organization-working hand-in-hand with regional EcoStruxure IT leaders, Sales, Services, and Product Management to deliver unified, world-class support.


* Stay ahead of industry trends, guiding customers through software updates and helping them leverage new features and capabilities.


* Champion customer success by aligning solution strategies with business objectives and ensuring every interaction delivers measurable value.


* Identify customer case studies and recruit potential advocates to serve as references

Why Schneider Electric?


* Join a global leader at the forefront of energy management and automation, recognized for innovation and positive impact.


* Thrive in an entrepreneurial c...