Customer Support Claims Officer

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy.

We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe.

Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.  

Vinidex

For over six decades, Vinidex has been leading the way – setting the industry benchmark for pipeline systems and solutions.

Our legacy spans across building, infrastructure, agriculture, and civil sectors. 

We make life flow with groundbreaking, high-quality products, connecting everything from water, gas, and energy throughout Australia. 

With the Aliaxis group as our parent company, we are part of one of the world's largest global networks to bring solutions to the world's water challenges.  
 

We are proud of our initiatives to reduce our carbon footprint, continuing to deliver the best solutions for our customers with minimal impact on the environment and a positive impact on our community.  We are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for: 



* We Dare to challenge the status quo, to innovate and to learn fast 


* We Care for the environment, our customers and each other 


* We Deliver by taking accountability for our decisions and actions 

What will you do

We have a rare opportunity for an experienced Customer Support Claims Officer to join our fun and collaborative claims team to deliver an exceptional customer experience.

In this busy role, you will deal directly with internal and external customers, overseeing all returns, disputes, pricing discrepancies and claims nationally, coordinating collections and assist the team leader on process improvement initiatives to reduce claims to ensure prompt payment and improve cashflow.

Based at our Smithfield manufacturing facility and reporting to the Credit Claims Team Leader, you will work closely with the Accounts Receivable team and across all areas of our business and cross functional teams including sales, logistics, operations and despatch, where your relationship building and customer centric approach will be the key to your success!



* Assist and process outstanding claims including investigations and approvals, ensuring they’re actioned in a timely manner


* Seeking approval as per DOA and relevant stakeholders


* Actioning customers general enquiries regarding credits i.e.

copies of credit notes, copies of POD


* Understanding Vinidex trading terms and communicating them to customers


* Assisting with escalations and providing feedback to Credit Claims Team Leader and other stakeholders (Including presentations) and reports (Daily, weekly & monthly)


* Process Improvement – reduce credits and errors, work with the business to ensure best practice

About you


* Ideally you will have 2-3...