Lockbox, Receivables Operations - Executive Director

JPMorganChase' Receivables Operations delivers lockbox services to clients for multiple lines of business across the firm.

The Lockbox Operations division enables customers to outsource their accounts receivables functions by accepting traditional paper-based payments, digitizing supporting documents, and capturing key information on their behalf.

As an Executive Director for our Receivables Lockbox team, you will oversee the Brooklyn Lockbox operation.

You will also act as a global leader for the function, leading a large, complex multi-shift operation, influencing the strategic direction of the business and ensuring best in class delivery for our clients.

Collaboration with senior management, vendors, external clients, and internal partners in Technology, Sales, and Product is core to the role.

Receivables Operations is a people-driven business, with several initiatives underway to utilize emerging technologies to further expedite delivery to our clients.

Being a leader in Receivables right now presents a unique opportunity to upskill and develop a diverse workforce while working to steer and implement strategic process improvement as the operation evolves.

This role is ideal for a highly motivated individual with advanced leadership skills and proven ability to successfully build and run a large scale operation.

Job responsibilities:


* Building and managing, a large scale, complex, multi-shift operation with up to 140 employees and contractors; including training, task allocation, setting deadlines, and managing performance


* Formulating strategic, operational, and tactical objectives aligned with organizational goals


* Creating a positive and inclusive workplace where all employees thrive and feel like they belong


* Committing to hiring and building a workforce that reflects the vast diversity of the communities we serve; integrate and elevate diverse voices.

Embrace difference and diversity of identity, experience, and thought


* Analyzing performance trends, leveraging data to make decisions aimed at improving operational management systems, processes, and implementing best practices to enhance efficiency and effectiveness for our clients


* Managing people, risk, process, suppliers, and vendors in order to ensure timely, consistent, high-quality output


* Manage the organization's operational budgets, ensuring efficient utilization of resources; eliminate waste, continuously identify opportunities to improve efficiency


* Conduct risk assessments and implement preventative measures in order mitigate potential risks


* Support Managing a separate data entry processing operation from end-to-end, including the implementation of operational policies, processes and services

Required qualifications, capabilities, and skills:


* Demonstrated ability to develop a vision and strategy while working in a highly collaborative manner on execution


* Ability to gain credibility and respect among bu...