Collections Recovery Specialist IV

Become a part of our team and enhance our success with your expertise in collections recovery.

We provide a dynamic work environment that values and rewards your skills and experience.

As a Collections Recovery Specialist IV in Home Lending Loss you will manage and collect charged-off secured and unsecured home loans.

The ideal candidate will communicate effectively with customers, brokers, title companies, and attorneys to resolve accounts, ensuring optimal returns on our investment while delivering excellent customer service.

Job Responsibilities:


* Conduct outbound dialing on severely delinquent charged-off home loans aiming to resolve the account


* Handle inbound calls relating to charged-off accounts determining the best course of action required for resolution


* Leverage negotiation skills to secure payoffs, settlements, payment plans, and short sales, ensuring equitable solutions for both the firm and customers in resolving charged-off home loans


* Comply with line of business procedures to guarantee fair treatment of customers


* Commit to consistent engagement with accounts to maximize the likelihood of right party contact

Qualifications, Capabilities, and Skills:


* Previous back-end collections or experience in a recovery environment


* +2 years in Loss Mitigation/Collections, ideally within a multi-system collection environment, with a background in mortgage servicing


* Excellent written and verbal communication skills


* Demonstrated problem-solving, decision-making, negotiation, and analytical skills


* Ability to work independently and collaboratively to resolve complex customer issues while consistently meeting stringent quality standards


* Proven ability to multi-task with strong organizational skills


* High school diploma or GED

Preferred Qualifications, Capabilities, and Skills:


* Familiarity with MSP, Recovery1, MBWS, and Customer Assist


* Associates/Bachelors Degree


* Knowledge of FDCPA, consumer credit laws, financial analysis, and bankruptcy

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, o...