Mortgage Loan Originator Assistant

SALARY RANGE: $21.79 - $25.60

PRIMARY RESPONSIBILITY:

The Mortgage Loan Originator Assistant is responsible to provide a wide range of duties related to the day-to-day sales functions of the Mortgage Loan Originator (MLO).

The Assistant acts as the main facilitator for communications between the MLO and sourcing agents, customers, vendors, and mortgage operations support.

ESSENTIAL FUNCTIONS:


* Walk customers through application process and follow up on any outstanding items.


* Assist MLO with customer pre-qualifications as needed.


* Communicate with customers and prospects regarding rate inquires, appointments, loan status, title, commitment follow up and other information deemed necessary.


* Perform thorough pre-processing of conventional, government and portfolio residential mortgage files: Assure all components to the file are ordered, copied and included in the loan package prior to processing.


* Follow up on home buyer inquiries and application progress.


* Utilize the Bank’s mortgage technology systems regularly, including Encompass and Direct Underwriting for data input to record and track loan progress.

Maintain strong working knowledge of Secondary Market automated underwriting systems.


* Schedule and confirm appointments and review with customers all documents needed at time of application to ensure efficiency.


* Communicate to Realtors the status of applications.


* Keep sellers/buyers attorneys informed of loan status.


* Make joint sales calls as needed.


* Process a reduced caseload (20 maximum)


* Serve as a liaison between MLO and the Mortgage Operations team.


* Follow up with past customers to maintain positive relationships with the Bank.


* Provide marketing support to MLO including preparation of marketing materials.


* Keep up to date on Bank Policies, Laws and Regulations that govern residential mortgage


* Confirm and/or cross-sell additional banking products.


* Demonstrate the behaviors outlined by the GRB Experience.


* Assist in other areas as needed.

EDUCATION AND EXPERIENCE:


* High school diploma required; Associate’s degree preferred.


* Minimum 3 years residential mortgage sales and/or processing experience required.


* Must have or be able to obtain a National Mortgage Licensing System (NMLS) number and remain active with the S.A.F.E Act registration throughout the duration of employment (with GRB assistance).

COMPETENCIES:


* Provide a remarkable client experience.

Greet clients with warmth, genuine interest and a smile.


* Lead by example.

Identify current or potential problems, take ownership and see them through to resolution.


* Act as a unified team.

Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.


* Ability to work independently.

Seek and incorporate feedback on your performance from management, cowo...