Director, Patient Experience, Neuroscience (Titusville, NJ)-Johnson & Johnson HCS, Inc.

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Marketing

Job Sub Function:
Multi-Family Marketing

Job Category:
People Leader

All Job Posting Locations:
Titusville, New Jersey, United States of America

Job Description:

About Us

At Johnson & Johnson, what matters most is helping people live full and healthy lives.  We focus on treating, curing and preventing some of the most devastating and complex diseases of our time.  And we pursue the most promising science, wherever it might be found. 

We are Johnson & Johnson.

Our mission drives us.

Our patients inspire us.

We collaborate with the world for the health of everyone in it.

Job Description

Johnson & Johnson is committed to raising the bar on Patient Experience (Px),  through the Patient Engagement and Customer Solutions (PECS) organization – that creates more personalized, seamless and supportive experiences for patients starting treatments across the J&J portfolio.

The Director, Patient Experience, Neuroscience is responsible for shaping fulfillment, onboarding, and adherence strategy in support of the end-to-end patient experience for patients starting Neuroscience therapies.

You will be a member of the Neuroscience Px team, working closely with the patient solutions teams – including field-based access and affordability solutions, patient access and affordability solutions, pharmacy solutions, patient and caregiver solutions, and supplier management and operational excellence – to deliver, measure and optimize the patient journey, ensuring that more patients can start and stay on therapy.

You will work across the brand marketing, access, and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives.

A Day in the Life

Every patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors.

For many patients, the decision to start or stop a treatment is overwhelming.

Johnson & Johnson recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

 

The Director, Patient Experience, Neuroscience works in service to our patients, as an advocate for their needs.

Their day-to-day responsibilities include:


* People Development: Coach, develop and motivate direct report(s)


* Px Strategy: Develop an end-to-end patient engagement strategy that supports pati...