Account Manager - Fed NSA

Description & Requirements

Maximus is currently hiring for an Account Manager to join our Fed NSA team.

This is a remote opportunity.

We are seeking a dynamic and results-driven Account Manager to engage healthcare providers, facilities, and health plans participating the Federal No Surprises Act IDR program.

This individual will be responsible for relationship management, outreach, and marketing activities to position Maximus as a preferred IDR entity.

The ideal candidate will have experience in client-facing roles in healthcare, legal or regulatory settings, and be confident navigating complex program guidelines.

Essential Duties and Responsibilities:
- Attend regular client meetings and review on operational goals and achievements.
- Ensure contract compliance.
- Regularly interact with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
- Provide for the staffing and daily management of assigned area.
- Establish operational objectives and work plans, and delegate assignments to subordinate managers.
- Participate with other senior managers to establish strategic plans or objectives.

Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
- Establish and assure adherence to budgets, schedules, work plans, and performance requirements.
- May also ensure budgets and schedules meet corporate requirements.

Relationship Management & Outreach:
- Proactively identify and engage with provider organizations, promoting Maximus as a preferred IDRE through direct outreach, presentations, and targeted marketing campaigns.

- Create and implement outreach campaigns targeted at high impact provider groups.

- Develop strong, ongoing relationships with provider stakeholders to understand their pain points, educate them on the IDR process, and serve as their go-to resource.

- Conduct one-on-one meetings, webinars, and presentations to introduce Maximus and highlight our value as an IDRE.

- Represent the organization at industry conferences, webinars, and stakeholder meetings.

- Track outreach activities, leads and opportunities and work collaboratively with leadership to shape business development strategy.

Provider Support & Engagement:

- Build and maintain a portfolio of provider and plan accounts with ongoing communication and support.

- Track stakeholder feedback, trends, and emerging issues to inform process improvement.

- Collaborate with internal teams to support consistent, high-quality service.

- Conduct recurring meetings with provider and plan accounts to address any issues, solicit feedback, etc.

Compliance and Reporting:

- Maintain working knowledge of the Federal NSA IDR process.

Monitor policy updates and provider trends to ensure our outreach remains timely, relevant, and impactful.

- Create Fed NSA IDR process articles for publication on website and social media.

- Ensure all outreach and communications are ...