General Manager

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The General Manager for our Valley Metro Paratransit location will work collaboratively with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services.  Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.

Location: 436 S.

Hamilton Ct.

Gilbert, AZ 85233

What you’ll do:


* Provide a proactive management approach and environment - shall work cooperatively with RPTA staff in matters relating to service quality, providing operational and other data described in RFP, responding to comments from passengers and the public, and responding to specific requests for other assistance as the need arises.


* Provide effective operation design, scheduling and management


* Maintain a fully and competently staffed organization


* Provide proper fleet maintenance


* Provide complete and accurate data collection, compilation, analysis, and reporting


* Ensure effective environmental compliance and sustainability management


* Contract oversight and facilitation of client needs with anticipation of growth


* Identify potential risk and develop resolution processes


* Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness


* Development of or oversight of documentation or work plans as required or needed


* Employee training and development


* Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines


* Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place


* Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner


* Act in a consultative manner, developing and presenting annual plan reviews


* Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry


* Maintain a “Safety First” attitude with client and personnel


* Good understanding or local climate needs and issues pertaining to the passenger transportation industry


* Thorough understanding of ridership policies to ensure smooth transportation services


* Capability of...