Case Manager II

The Case Manager II is responsible for providing case management and counseling services for Goodwill Day Services participants with developmental, intellectual, and/ or physical disabilities that promote independence needed to reach individual goals.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and case management services.

Implements, revises, and sustains policies, procedures and programs.

Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1.

Assess and document participant's progress through observation and communication with staff and stakeholders.

Attend and participate in team meetings.

2.

Maintain accurate and up to date case file records in compliance with agency, CARF and contract requirements.

3.

Provide direct support with activities and services based on individual participant or program staffing needs.

4.

Assist participants with personal care, which may include some lifting, and toileting, feeding, grooming and hygiene and assisting with mobility.

5.

Assist with the development of community resources to help participants maintain/improve communication, socialization, daily living skills, community integration and recreation/leisure interests.

Utilize participant and stakeholder input to improve activities or services.

6.

Drive the Goodwill van.

Ensure the vehicle is clean and outing bag is stocked with necessary supplies.

Assist with van record keeping and maintenance.

7.

Assess individual needs, strengths and interests.

Develop and implement person-centered Individual Plans and objectives with input from participants and stakeholders.

8.

Promote progress towards achieving individual objectives and service plans through counseling and support.

9.

Build and maintain relationships with parents, primary care givers and funding sources.

Conduct annual interdisciplinary staffing.

10.

Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.

May serve as a team member or subject matter expert on formal projects or within the department.

Effectively engages in change affecting her/him, communicating appropriately with supervisor.

Follows through on learning, skill building, and practice necessary to adapt to change.

11.

Problem Solving: Light supervision; works independently.

Periodic review of work by manager or senior coworker.

Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.

12.

Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

13.

Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

14.

Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1.

Two years of college education ...